Veterinary Client Services Representative
Bucksport Veterinary Hospital Bucksport Veterinary Hospital Orland, ME Orland, ME Full-time Full-time $30,000 - $35,000 a year $30,000 - $35,000 a year 18 hours ago 18 hours ago 18 hours ago Customer Service Representative We are seeking a Customer Service Representative to join our team! At Bucksport Veterinary Hospital, we are committed to providing the highest quality of service to our customers.
We are small animal, family-owned practice located in Bucksport Maine.
We do this by maintaining a team that is constantly learning, improving, and maintaining high standards.
Our company culture is all about hard work, dedication, and maintaining a positive environment.
You will be assisting doctors and staff to ensure that all our clients are happy and healthy.
Individuals must be of good moral character, must have excellent communication, both oral and written, and must be willing to perform a variety of tasks from day to day to ensure that the office is running smoothly.
Ideal candidate will have veterinary experience, ability to multi-task and have experience with Cornerstone veterinary software a plus.
Interested in learning more?
Job Description:
The Customer Service Representative is responsible for providing exceptional customer service to clients in the field.
They are responsible for resolving issues and ensuring customer satisfaction.
This position requires a high level of attention to detail, strong organizational skills, and the ability to multi-task.
Responsibilities:
Greet clients in person and over the phone Set up appointments and confirm appointments - this includes using our company provided cell phone system and email system to communicate with clients over the phone and text messages Answer questions about products, pricing, and availability Research products and prices online or by phone to ensure accurate information is provided to clients Update client information in our electronic medical record system as needed Make calls to confirm appointments and availability Follow up with clients to ensure excellent customer service Handle complaints in a professional manner and escalate issues as needed to the appropriate manager or supervisor Maintain an organized and clean workspace at all times.
Contribute to team effort by accomplishing related results as needed.
Qualifications:
High School Diploma or GED required.
College degree preferred but not required.
Customer service experience preferred but not required.
Strong communication skills - verbal & written.
Must be able to communicate effectively with individuals at all levels of the organization, customers, vendors, etc.
Must be able to maintain positive rapport with vendors.
Job Type:
Full-time Pay:
$30,000.
00 - $35,000.
00 per year
Benefits:
401(k) 401(k) matching Employee discount Flexible schedule Health insurance Life insurance Paid time off Schedule:
Day shift Ability to commute/relocate:
Orland, ME 04472:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Veterinary
Experience:
1 year (Preferred) Customer service:
1 year (Preferred) Shift availability:
Day Shift (Required) Work Location:
In person
Responsibilities:
Greet clients in person and over the phone.
Estimated Salary: $20 to $28 per hour based on qualifications.
We are small animal, family-owned practice located in Bucksport Maine.
We do this by maintaining a team that is constantly learning, improving, and maintaining high standards.
Our company culture is all about hard work, dedication, and maintaining a positive environment.
You will be assisting doctors and staff to ensure that all our clients are happy and healthy.
Individuals must be of good moral character, must have excellent communication, both oral and written, and must be willing to perform a variety of tasks from day to day to ensure that the office is running smoothly.
Ideal candidate will have veterinary experience, ability to multi-task and have experience with Cornerstone veterinary software a plus.
Interested in learning more?
Job Description:
The Customer Service Representative is responsible for providing exceptional customer service to clients in the field.
They are responsible for resolving issues and ensuring customer satisfaction.
This position requires a high level of attention to detail, strong organizational skills, and the ability to multi-task.
Responsibilities:
Greet clients in person and over the phone Set up appointments and confirm appointments - this includes using our company provided cell phone system and email system to communicate with clients over the phone and text messages Answer questions about products, pricing, and availability Research products and prices online or by phone to ensure accurate information is provided to clients Update client information in our electronic medical record system as needed Make calls to confirm appointments and availability Follow up with clients to ensure excellent customer service Handle complaints in a professional manner and escalate issues as needed to the appropriate manager or supervisor Maintain an organized and clean workspace at all times.
Contribute to team effort by accomplishing related results as needed.
Qualifications:
High School Diploma or GED required.
College degree preferred but not required.
Customer service experience preferred but not required.
Strong communication skills - verbal & written.
Must be able to communicate effectively with individuals at all levels of the organization, customers, vendors, etc.
Must be able to maintain positive rapport with vendors.
Job Type:
Full-time Pay:
$30,000.
00 - $35,000.
00 per year
Benefits:
401(k) 401(k) matching Employee discount Flexible schedule Health insurance Life insurance Paid time off Schedule:
Day shift Ability to commute/relocate:
Orland, ME 04472:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Veterinary
Experience:
1 year (Preferred) Customer service:
1 year (Preferred) Shift availability:
Day Shift (Required) Work Location:
In person
Responsibilities:
Greet clients in person and over the phone.
Estimated Salary: $20 to $28 per hour based on qualifications.
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